Refund Policy

Traveocal acts as a facilitator between guests and suppliers. Refunds are governed entirely by the supplier’s cancellation and refund policy.

Each tour or service displays the supplier’s refund terms clearly at the time of booking. Guests are responsible for reviewing these terms before confirming their booking.

Guests must initiate cancellations through the Booking Management section of the Traveocal platform. Once approved by the supplier, refunds are processed through Traveocal’s payment system.

Refund processing times may vary depending on the supplier and payment method used. Typically, refunds are credited within 7–10 business days after supplier approval.

In situations such as natural disasters, strikes, or political unrest, refunds or travel credits are subject to the supplier’s discretion. Traveocal will assist in communication but cannot guarantee outcomes.

Traveocal does not determine refund amounts or eligibility. All refund decisions rest solely with the supplier providing the booked service.